General Travel and Business Terms of CroaMotoTours

1. Registration

By registering, the customer offers the tour operator the conclusion of a travel contract. Registration may be submitted online (online form/email) or in writing.

The travel contract is only formed once the tour operator has issued a confirmation.

---

2. Services and Prices

The scope of contractual services is defined by the description on the website and the travel confirmation issued by the operator.

Discount promotions cannot be combined.

---

2.1. Changes or Deviations in Travel Services

Changes or deviations in parts of the travel services that become necessary after the contract has been concluded and were not intentionally caused by the operator in bad faith are permitted only if they are not significant and do not affect the overall character of the booked trip.

The tour operator reserves the right to adjust the route according to circumstances (e.g., participants’ skill level, weather conditions) and to replace planned hotels, guesthouses, restaurants, rest stops, cafés, and points of interest with equivalent alternatives.

---

2.2. Price Changes

The tour operator waives the right to change the travel price after the booking has been completed.

---

3. Services Not Included

All services that are not explicitly listed as included are not part of the travel price.

Any statements by the tour operator regarding services that are not included serve only as additional information and do not constitute a definitive delimitation of the offer.

---

4. Payments

A deposit and the full payment of the travel price are required no later than 30 days before the start of the trip.

After the travel contract has been concluded, the participant receives a booking confirmation and an invoice.

A deposit of 20% of the travel price, but at least €100, is due immediately.

The remaining balance must be paid at least 30 days before the start of the trip, without any further reminder.

For bookings made less than 30 days before the start of the trip, the full travel price is due immediately upon receipt of the booking confirmation and the travel security certificate.

Travel documents will be sent after payment has been received.

If the deposit or full payment is not received on time or not paid in full, the tour operator is entitled to cancel the travel contract and charge compensation equal to the applicable cancellation fees (see section 6).

All payments must be made by bank transfer to the company account specified on the invoice.

---

5. Minimum Number of Participants

If the travel description and the booking confirmation explicitly state a minimum number of participants and the deadline for cancellation (no later than two weeks before the start of the trip), the tour operator may declare that the minimum number has not been reached and that the trip will not take place.

The tour operator will inform the traveler immediately after becoming aware that the minimum number has not been met, and no later than two weeks before the start of the trip.

The traveler may request participation in another trip of equal value, provided the tour operator is able to offer such a trip at no additional cost to the traveler.

The traveler must assert this right immediately upon receiving the operator’s notification.

If the traveler does not make use of this option, any payments already made will be refunded without delay.

---

6. Cancellation / Rebooking by the Customer

The customer may cancel the trip at any time.

Cancellation should be submitted in writing (email or letter).

The customer will receive a cancellation confirmation from the tour operator.

A travel cancellation insurance is not included in the price but is recommended.

If the customer withdraws from the travel contract, the tour operator may charge a flat-rate compensation, calculated as a percentage of the travel price:

• Up to 61 days before the start of the trip: 30% of the travel price (minimum €100)
• 60 to 45 days before the start of the trip: 30% of the travel price
• 44 to 31 days before the start of the trip: 50% of the travel price
• 30 to 22 days before the start of the trip: 75% of the travel price
• 21 to 15 days before the start of the trip: 90% of the travel price
• From 14 days before the start of the trip: 100% of the travel price

If the actual costs incurred due to the cancellation exceed the above rates, the tour operator is entitled to claim these higher costs.

In all cases, the customer has the right to prove that the operator’s loss is lower.

If certain services are only mediated, the cancellation fees of the respective service provider apply.

If the customer wishes to rebook individual services before the start of the trip, any additional costs, cancellation fees, or rebooking charges must be borne in full by the customer.

---

7. Withdrawal and Termination by the Tour Operator

The tour operator may withdraw from the contract under the following conditions:

1. If the advertised minimum number of participants for the respective trip is not reached.

See section 5.

1. If it becomes apparent that the customer does not meet the requirements of the trip

(e.g., no valid driver’s license of the required class, a vehicle that is not roadworthy, missing mandatory protective gear, or health or physical limitations that, in the judgment of the tour operator, may pose a safety risk).

In such cases, the customer must reimburse the tour operator for any costs incurred in accordance with the cancellation fee regulations.

---

8. Termination of the Trip

The tour operator may terminate a trip that has already begun under the following circumstances:

1. If the tour guide becomes unable to continue due to illness or injury and no replacement can be provided.

In this case, the customer will receive a proportional refund for any services not delivered.

1. If significant difficulties, dangers, or impairments arise due to unforeseeable circumstances at the time of contract conclusion (force majeure).

Both parties are then entitled to terminate the travel contract.

A period of bad weather that merely makes motorcycle riding unpleasant explicitly does not constitute force majeure.

---

9. Violation of Traffic Regulations or Group Rules

If the customer violates the traffic regulations of the respective country, disregards the rules of the group tour, or repeatedly refuses to follow the instructions of the tour guide, the tour operator may declare the contract invalid.

In such cases, no refund of the travel price or any other costs will be granted.

---

10. Termination of the Trip and Non‑Utilization of Services

If the traveler terminates the trip after it has begun due to circumstances within the traveler’s own sphere (e.g., illness, technical defect), or if certain services are not used, there is generally no right to a refund of the proportional travel price.

However, the tour operator will make every effort to obtain reimbursement of saved expenses or revenue generated from reselling unused services from the respective service providers.

This does not apply if the services concerned are insignificant or if legal or official regulations prevent reimbursement.

If the traveler arrives more than 20 minutes late at the agreed meeting point for a day tour, they are not entitled to have the group wait or to have the theoretical briefing repeated.

In principle, the trip is then considered not taken by the traveler.

In coordination with the tour guide, the traveler may rejoin the group later at an agreed meeting point.

---

11. Liability

The contractual liability of the tour operator for damages caused by gross negligence on the part of the tour operator is limited to three times the travel price.

The tour operator’s liability for property damage arising from tortious acts, which is not based on intent or gross negligence, is excluded.

---

12. Waiver of Liability

By registering for the trip, the customer expressly agrees to the following declaration:

I am aware of the risks associated with a (guided) motorcycle tour.

Participation is at my own risk, and I agree that neither the tour operator nor any other persons or companies can be held liable for personal injury, property damage, financial loss, or any other disruptions arising from circumstances beyond their control (force majeure).

I acknowledge that the tour operator is not liable for the misconduct of other participants.

I recognize the authority of the tour operator and its agents (e.g., the tour guide) in all matters relating to the course of the trip, the tour procedures, and safety‑relevant decisions.

I am always responsible for my choice of riding line and riding speed, and I must adjust both independently according to the conditions, even when riding behind a tour guide.

I commit to avoiding damage to nature and unnecessary disturbance of residents or third parties during the tour.

If I participate with my own motorcycle, I confirm that my motorcycle is in proper technical condition and complies with the applicable noise regulations.

I am personally responsible for complying with all traffic laws in the respective countries.

I confirm that I am generally healthy, meet the requirements for the booked motorcycle tour, possess a valid motorcycle license of the appropriate class, and have sufficient riding experience.

I am responsible for ensuring that I have the required protective gear and that my motorcycle is in roadworthy condition.

For my own safety, I commit to wearing the mandatory motorcycle protective equipment prescribed by the tour operator throughout the entire tour.

---

13. Duty to Cooperate

13.1 Notification of Defects

If the trip is not provided in accordance with the contract, the customer may request remedy.

The tour operator may refuse remedy if it requires disproportionate effort.

If the tour operator does not provide remedy within a reasonable period set by the customer, the customer may take corrective action themselves and claim reimbursement for necessary expenses.

A deadline is not required if the operator refuses remedy or if immediate remedy is necessary due to the customer’s special interest.

For the duration of a non‑contractual service, the customer may claim a reduction of the travel price.

Additionally, claims for damages may exist.

The customer is obliged to immediately report any travel defect to the tour operator.

If the customer culpably fails to do so, a reduction of the travel price does not apply.

This does not apply if reporting the defect is clearly futile or unreasonable for other reasons.

The customer must notify the local tour leader of any defects without delay.

If no tour leader is present at the destination, defects must be reported to the tour operator at its business address.

Information on how to reach the tour leader or the operator will be provided in the service description or, at the latest, in the travel documents.

The tour leader is authorized to provide remedy where possible but not to acknowledge claims.

---

13.2 Deadline Before Termination

If the customer wishes to terminate the travel contract due to a travel defect or for an important reason that makes continuation unreasonable for the customer and is recognizable to the tour operator, the customer must first set a reasonable deadline for remedy (see 13.1).

This does not apply if remedy is impossible, refused by the operator, or if immediate termination is justified due to the customer’s special, recognizable interest.

---

13.3 Travel Documents

The customer must inform the tour operator if they do not receive the required travel documents within the period communicated by the operator.

---

14. Rights and Duties of the Tour Leaders / Duty of Assistance

The tour leaders (tour guides) are authorized to receive notifications of defects and requests for remedy during the trip and to provide remedy where possible and necessary.

They are not authorized or empowered to acknowledge claims for reduction of the travel price or compensation on behalf of the tour operator.

---

15. Exclusion of Claims, Limitation Period, and Prohibition of Assignment

Contractual claims by the customer due to non‑contractual provision of travel services expire after two years.

The limitation period begins on the day the trip should have ended according to the contract.

To meet the deadline, claims must be asserted at the address stated below.

After the deadline has expired, the customer may only assert claims if they were prevented from meeting the deadline through no fault of their own.

The assignment of claims by the customer against the tour operator to third parties who did not participate in the trip is excluded.

---

16. Photos and Videos / Use for Promotional Purposes

You may object at any time to the use of your data (photos and video recordings from the trip) for promotional purposes (the operator’s website, social media, marketing materials).

A short notification — preferably by email (contact details below) — is sufficient.

Photos in which individuals cannot be identified, for example because the face is covered by a helmet, may be used unless the traveler explicitly objects.

---

17. Rental of Motorcycles and Other Equipment

In connection with the rental of motorcycles or other equipment, the tour operator acts solely as an intermediary, provided this has been expressly agreed.

Contractual liability as an intermediary is excluded.

---

18. Individual Agreements

Individual agreements of any kind take precedence over these General Terms and Conditions and must be made in writing.

Tour guides are not authorized to make promises or assurances that deviate from these travel and rental conditions.

Any such promises or assurances given by tour guides are not binding for the tour operator.

---

19. Severability Clause

If individual provisions of the travel contract are invalid, this does not render the entire travel contract invalid.

The same applies to these travel and business terms.

By registering, the customer acknowledges these provisions as binding for themselves and all accompanying persons listed in the registration.

The tour operator reserves the right to correct printing and calculation errors.

---

20. Consumer Dispute Resolution

The tour operator does not participate in voluntary consumer dispute resolution procedures in accordance with the German Consumer Dispute Resolution Act.

For all contracts concluded electronically after 15 February 2016, the tour operator refers to the European Online Dispute Resolution platform:

http://ec.europa.eu/consumers/odr/

---

21. Place of Jurisdiction

The place of jurisdiction for disputes arising from the contractual relationship is HR‑Pula, provided the customers are merchants.

Otherwise, the general provisions of the Code of Civil Procedure regarding jurisdiction apply.

​-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Reiseveranstalter:

Vukmanić Travel Planning Croatia d.d.o.

 

HR-52440 Poreć

Stand: August 2026